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Once you've place the order please be advised that you will receive a confirmation e-mail that confirms receipt of your order, which will be processed within next 2-3 business days, Monday through Friday, excluding holidays. Express orders placed on weekends will be shipped on Monday. Orders are processed from Hong Kong and we provide global delivery services; enjoy hassle-free online shopping for your own wardrobe or gifts for families and friends overseas.Delivery costs are calculated upon checkout based on a flat rate per order regardless of the quantity and destination of the purchased items. All orders will be settled in Hong Kong Dollar, U.S Dollar or EUR Dollar. Please see shipping chart for your destination and estimated delivery days.
Return and Exchange Policy
- All on sale and discounted items are final sale.
- No returns and refunds are accepted.
- Exchange can be done one time only on regular price items. Items must be returned to our warehouse within 10 business days in their original condition. All items must be unworn, unwashed, and undamaged with any original tags attached.
- The customer is responsible for the cost of all return shippings. We are not liable for damage or loss of items during delivery.
- Oaks of Acorn has the right to deny any exchanges if the merchandises do not meet the above requirements.